Should You Indulge in Conversational UX for Your Startup?

Conversational AI is one technology that helps startups leverage an interface already known to all of us- conversations. As machines comprehend language, a vast avenue is waiting for us to tap into.

Conversational UX includes aspects of conversational AI such as voice, chat and other methods that mimic human conversations. Essentially, conversational UX enables two-way communication between humans and devices.

Conversational UX is already present around us in the form of virtual assistants such as Alexa and Siri. We’ve been telling them to play our favorite song, book a movie ticket and schedule something on our calendar.

Despite the complications in implementing AI, ML and NLP technologies that power virtual assistants and chatbots, the technology is becoming more popular and accessible.